Frequently Asked Questions

Where do you ship?

Retail orders ship within the United States. Contact support for international hospitality inquiries.

When will my order ship?

Standard dispatch target: 5–10 business days unless your product states another lead time. Carrier transit time is additional.

Can I return an item?

Contact support within 30 days of delivery. Review our Returns & After-Sales page for condition requirements, return shipping and restocking charges.

What if something arrives damaged?

Email your order number and photos within 5 days of receipt. Qualifying damaged or defective items are replaced at no cost, without limiting applicable consumer rights.

Which payment methods are available?

The payment methods shown by the connected payment processor at checkout are the available methods. If no method is available, payment is not enabled yet. Never email your card details.

How do I care for my pieces?

Follow the manufacturer’s instructions for the specific product. Contact support before using a piece in an oven or exposing it to rapid temperature changes.