Returns & After-Sales

Effective October 23, 2026. For all return requests, email support@jesicabrianna.store with your order number.

Returns

Request a return within 30 days after delivery, then dispatch it within 7 days after contacting support. Items must arrive in like-new condition. Obtain return instructions before sending goods; our business address is not an automatic return destination.

Fees and exclusions

Customers cover ordinary return shipping and safe packaging. Original shipping charges are not refunded except when required by law or when we are responsible for the issue. A 15% restocking fee applies to eligible orders over $50; orders of $50 or less are exempt. Special-order items and clearly identified final-sale items are excluded from discretionary returns. International orders are excluded from discretionary returns.

Damage, defects and incorrect items

Report damaged or defective goods within 5 days of delivery with your order number and photographs. We will replace qualifying damaged or defective goods without charge. Contact us about missing or incorrect items for a resolution. Mandatory consumer rights remain unaffected by these reporting windows or exclusions.

Refunds and exchanges

Returns are inspected on arrival. Approved refunds go to the original payment method within 10 business days, less applicable disclosed charges; banks may take additional time. Contact support if 15 business days have passed after approval. For exchanges, return the eligible item and order the replacement separately.